Handmade Lampwork Glass Beads, Sculpture Glass Flowers & PMC Silver Beads  

	Policies   POLICIES FOR: SALES / ORDERS / SHIPPING / RETURNS We are accepting Paypal or personal checks both of which will provide you with receipt of payment and a receipt will accompany each order. Merchandise paid by check will be mailed as soon as the check clears the account. Our Promise: We promise to serve the public, as nearly as we can, to its complete satisfaction and will try to be fair and reasonable with each customer on any complaint or adjustment, always considerate of the customer's point of view. Ordering: We do not keep credit card information. Items are normally processed and shipped within 48 hours not more than 5 business days or if out of town within 48 hours or returning. Everything on the website is one of a kind and no special orders or wholesale is available through the website. Sales Tax: We only collect Sales Tax on purchases shipped to an address within the state of Florida. Sales Tax rates are subject to change. If you wish to resell you must have established a wholesale account prior to ordering and we will have you Re-sale Tax ID on file. Shipping Cost: The amounts indicated for shipping, reflect estimates for delivery within the continental U.S. Your online order statement will include a calculation of shipping charges. However, your actually shipping charges will be based on the actual weight of the entire order, including packaging, if it requires more than one box and/or if you have requested insurance coverage. In cases where more than one item is ordered, you total shipping cost might be lower than what is calculated on your online order statement. Shipping Carriers: We ship all orders using USPS Priority & First Class Mail with delivery confirmation, unless otherwise requested. Orders shipped to other countries outside the US, often require customs forms to be completed and may require the customer to pay some duty charges. Our Return/Exchange Policy: YOUR SATISFACTION IS OUR PRIMARY CONCERN. When you receive an order, take a look at it. If you have a problem with any merchandise or are not completely satisfied, contact us at (954) 249-2788 for a Return Authorization Number, within 14 days of receipt. All returns must be mailed back to the address of the studio Repack your item(s), any broken pieces of the glass, along with the original packing material (only if it's in good condition). Note: Items returned more than 30 days after delivery, not in sellable condition, or are missing parts, may be charged either a 15% restocking fee or may not eligible for a refund. - Ship the item(s) back to us with a copy of your receipt. - Include the RMA # on the copy of the receipt & on the outside of the package. - The item must be shipped insured, signature required to the RMA address we provided. - Shipments without a RMA will be refused. Insurance: If you want your package to be insured you must Check the Box on the Check out page and any costs will be added to your order. For any questions use the "Comment Box" during check-out. Note: All deliveries that are insured will require a signature. Expedited Shipping: You must request a quote in the Comment Box during check-out, otherwise shipping time is based upon USPS priority mail or UPS Ground. UPS Next Day, Second Day and Third Day delivery is also available at an additional cost depending on the weight of your order. Delivery Times: Each order is shipped within 24 to 48 hours whenever possible (especially during the Christmas season) Because we try not to split ship orders, on a rare occasion an order can take up to 4 business days to be shipped. You can expect delivery in 3 to 10 business days, excluding weekends and holidays. The delivery time frames are based upon the carrier used, USPS or UPS, etc. We enter your email address when possible into the shipping carriers system so you will receive your Tracking# to allow you to track or trace your delivery. Currently shipments addresses outside of the USA to Canada may be to limited areas based upon our carriers. Delivery Addresses: We strive to maintain a high level of customer service and we take extra precautions to avoid fraud. If the delivery address does not match the address on your Credit Card Statement we reserve the right to inquire for further explanation and in the worse case we may refuse the shipment. Please fill in your street address information (or ship to address information, if different), we reserve the right to determine if we will ship to an address that may be different than the registered credit card address. Damage Claims Insurance is your optional choice, if you do not indicate you want insurance and there is damage to the merchandise, you should address your lost with the carrier upon delivery. If you requested insurance, damage or shortage on USPS shipments, you must keep damaged merchandise with its original carton. If you see any obvious damage, note it on the delivery slip that you sign. Call your local USPS office to schedule an inspection of the damage. When the original package is returned to us, we will replace the damaged merchandise at no additional charge but you must return it to the address we provide with the RMA # clearly marked on the outside of the package and inside on the copy of the invoice. Lost Orders: On a rare occasion, an order will be lost in shipping. Once an order has left our shipping department, use of the USPS or UPS tracking number must be used. We do our best to provide all needed information to assist you in recovery and/or replacement. We do encourage our customers to pay for the optional Insurance coverage to cover any losses for an order, especially, for High dollar value orders or orders being shipped outside the US. Once the package leaves our possession it is the customers responsibility especially when out of the country orders reach the Customs department in the customer's country. We do utilize tracking to assist in any lost packages. Please call us at (954) 249-7288 to discuss any shipping concerns.
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